CommunityCHIMERA / SUPPORT CHANNELS
01Community
Use the right channel for the job.
Support requests, security reports, product updates, and community conversation each have separate paths so response expectations stay clear.
02Support email
hello@chimeramind.com for billing, account, onboarding, and product questions.
03Security email
security@chimeramind.com for vulnerability reports only.
04Social updates
X and LinkedIn carry release notes, incidents, and roadmap-level product announcements.
05Response expectations
Use SLA tiers for paid support windows. Social channels are not guaranteed support channels and should not receive sensitive account information.